1) Who we are
Golden Ridge Base (“SkyWave”, “we”, “our”, “us”) operates this website and provides trip planning and tour operating services.
Legal entity: Golden Ridge Base • Registered No. 38283205 • Flat 10l Hall Isle North Phoebe RM9 4UT, UK
Contact: [email protected] • +444316388289
Data controller: For visitors in the UK/EU, SkyWave is the controller of your personal data collected via this site.
2) What data we collect
- Identity and contact data: name, email, phone, country, address (if you share it).
- Booking and trip data: traveler details, preferences, dates, passport/visa info when required to operate your trip.
- Payment data: processed by our payment providers; we do not store full card numbers on our servers.
- Communications: messages and correspondence sent via forms or email, and our responses.
- Technical and usage data: IP address, device type, browser, pages viewed, referring URLs, time on site.
- Cookies and similar technologies: including analytics cookies (Google Analytics) and advertising/measurement pixels (Facebook Pixel). See Cookies below.
- User-generated content: feedback, survey responses, reviews, or complaints you submit.
3) How we collect data
- Directly from you: forms (contact, complaint), email, phone, booking steps.
- Automatically: via cookies, logs, and analytics when you browse this site.
- From third parties: payment processors, analytics providers, referral partners, and, when applicable, other travelers in your party.
4) Why we use your data and legal bases
- Provide and operate services: respond to enquiries, plan and operate trips, customer support. Legal basis: contract or steps prior to a contract.
- Payments and fraud prevention: process transactions securely, prevent fraud. Legal basis: contract and legitimate interests.
- Analytics and site improvement: understand usage and performance to improve content and services. Legal basis: consent (via our cookie banner) where required.
- Marketing communications: send updates or offers if you opt in. Legal basis: consent; you may opt out anytime.
- Legal and compliance: record keeping, claims handling, regulatory requests. Legal basis: legal obligation and legitimate interests.
5) Cookies and similar technologies
We use cookies to run the site, remember preferences, and understand usage. Categories include:
- Strictly necessary: required for core functionality (security, basic features).
- Analytics: e.g., Google Analytics to measure traffic and performance.
- Personalization/advertising: e.g., Facebook Pixel for audience measurement and to improve relevance.
You can manage your preferences anytime using the cookie controls on this site.
6) Disclosures and international transfers
We share data with trusted service providers under contracts that protect your information, such as:
- Hosting and IT providers
- Payment processors
- Analytics and measurement partners (e.g., Google Analytics, Facebook Pixel)
- Professional advisors (legal, accounting) and required disclosures to authorities
- Operational suppliers involved in your trip (hotels, guides, transport) where necessary to deliver services
Data may be transferred outside the UK/EU. When we do so, we rely on appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses).
7) Retention
We keep personal data only as long as necessary for the purposes stated above:
- Enquiry records: typically up to 24 months
- Booking/transaction records: typically 6–7 years to meet legal/financial obligations
- Analytics data: per provider defaults or as configured in our tools
8) Your rights
Depending on your location (e.g., UK/EU), you may have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase data (right to be forgotten) where applicable
- Restrict or object to processing, including for direct marketing
- Data portability (receive your data in a portable format)
- Withdraw consent at any time where processing relies on consent
To exercise rights, email [email protected]. We will verify your identity and respond within applicable timeframes.
You also have the right to complain to a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO): ico.org.uk.
9) Security
We use administrative, technical, and organizational safeguards appropriate to the risk (e.g., encryption in transit, access controls, staff training). No method is 100% secure, but we continuously improve our safeguards.
10) Third-party links
Our site may include links to third-party websites. Those sites have their own privacy policies; we are not responsible for their content or practices.
11) Children
Our services are intended for adults. If we learn we have collected personal data from a child without appropriate consent, we will delete it.
12) Updates to this policy
We may update this policy from time to time. Changes take effect when posted on this page. We indicate the latest update date below.
13) Contact
Email: [email protected] • Tel: +444316388289 • Address: Flat 10l Hall Isle North Phoebe RM9 4UT, UK